RegaloConnect.Com guarantees 100% service fulfillment upon your purchase. If something goes wrong with an order that is being fulfilled by RegaloConnect.Com, we guarantee replacement and/or refund based on the conditions contained herein.

Our products are divided into two categories, namely, Perishable Items (flowers, cakes, lechon, etc.) and Non-Perishable Items (appliances/electronics, balloons, NSO, etc.). The Terms & Conditions apply to both product categories unless otherwise stated. Furthermore, no returns are allowed for NSO.

Changing Order You can make changes to orders that have not yet entered the shipping process. However, whenever you make a change to an order such as modifying the address, or items, we will re-evaluate our inventory and product preparation time to determine the best fulfillment plan for your order given the new information. Therefore, any changes you make may affect the estimated delivery date for your order. Due to the volume of packages we ship each day, no changes can be made for any order once it has entered the shipping process.

For Appliances return and exchange policy:
a. Defective merchandise must be reported to RegaloConnect.com customer service within one (1) business day from date of delivery.
b. Replacement or refund for a merchandise may be availed of within seven (7) days from date of delivery for as long as the following conditions are met:

Changing Order
You can make changes to orders that have not yet entered the shipping process. However, whenever you make a change to an order such as modifying the address, or items, we will re-evaluate our inventory and product preparation time to determine the best fulfillment plan for your order given the new information. Therefore, any changes you make may affect the estimated delivery date for your order. Due to the volume of packages we ship each day, no changes can be made for any order once it has entered the shipping process.